Gwendolynn Qum

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Verified Reviewer

Slow response

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No response to the email and no call-up number. Needs to be improved.

Eventually, I heard back from support via email. I'm a good fitter, noted, and I'm keeping the unit.

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Preferred solution: Support

Resolved
Sierria Hmr

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Verified Buyer
|

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Resolved: Returns

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ZVOX Audio - Returns
Updated by user Aug 12, 2024

Company fixed the issue and I have been provided with apology. Initial communications issues sorted out and excellent service thereafter.

Original review Aug 05, 2024
Information on the Zvox site is almost entirely aimed at US customers and it was very difficult to get return information given that I am in the UK.
When Zvox did eventually get in touch they handled the enquiry well and explained the return process. I will write to them and suggest that they introduce a new section which is aimed at UK purchasers.
Cannot fault the product as it is excellent but they need to recognise that there is a world outside the US.
(I am handling this matter on behalf of aged relatives of mine who purchased the product on my suggestion.

I purchased a unit last year and advised them to do the same as their hearing is not great. He loves the speaker and is lost now that it is faulty!)
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Pros:
  • Excellent product
Cons:
  • Incomplete returns info for uk

Preferred solution: Replacement unit

User's recommendation: If in the UK check the documentation for return instructions.

Brian O Vvr

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Verified Reviewer

Mounting question

I want to speak with a technical person now while attempting to mount the soundbar. If there is no response, I will return it for a Sonos!

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Preferred solution: Contact by phone with technical person!

Anonymous
map-marker Clearwater, Florida

Need personal assistance!

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Call me as requested. No human contact!

No time for 100 symbols just like you have no time to speak with me!

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User's recommendation: Enable direct contact with customers.

Ralph E Piz

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Verified Reviewer
| map-marker Larchmont, New York

The soundbar is fine, the customer service is not

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I cannot get my Verizon FIOS remote to control the ZVOX soundbar.

The directions that came with the soundbar didn't get the connection to work.

So I tried to get help from ZVOX Customer Service, without success.

ZVOX apparently has no Customer Service with real people to whom one can speak, and the written response I received did not solve the problem, a problem that others must also have had.

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Anonymous
map-marker Minneapolis, Minnesota

Soundbar won't stay on

Not a "pissed" consumer, had my zvox for years. When I turn on the power it only stays on for 2 seconds? Tried a new power cord to no avail...HELP!!!

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Susan S Yza

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Verified Reviewer

Zvox andvremye not working

They only accept emails. I sent them a receipt now they say mo date on it to review to see if under a warranty.

Delay delay delay. We aren't happy so far

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Loss:
$108

Preferred solution: Replacement

User's recommendation: Beware of contact for them. Email only!

Christin C Cgl

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Verified Reviewer

Question about different models

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I can't get anyone to answer emails, online requests or phone calls. I have tried on 3 separate occasions using different approaches to reach them, and I hear nothing back (or on phone call, told to look up my answer online or email which I have done without a response.)

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Preferred solution: An answer to my question. I want to buy another zbox soundbar but am not willing to do so until I find out more information about the different models since my needs are specific.

User's recommendation: Don't waste your time trying to get any information from Zvox customer service.

Christin C Cgl

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Verified Reviewer

Need advice on model to purchase

I sent a message last week and it was never answered. I am buying a soundbar for my sister for Christmas.

I don't know which is the most appropriate - the AV157 or the SB380. She has a hearing aide and only wants it a soundbar to be able to increase the level of sound on some TV channels, and to better hear the dialog on PBS TV programs (usually with British accent). She won't be playing music on it. So I am thinking that the AV157 would be sufficient.

She has an HDMI (DVI) , HDMI (arc), HDMI (STB), IR out and audio out on her TV.

Could you please let me know which would be sufficient and work with her TV so I could order it for her? An easy set-up would also be helpful.

Thanks

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Preferred solution: Helpful information.

Richard B Obd

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Verified Reviewer
| map-marker Woodland Hills, California

Sound bar issues

ZVOX Audio - Sound bar issues

Can't get rid of a message that is on my TV screen that says CONNECT TO SOUNDBAR.

WELL, it's already connected.

ZVOX CS no longer answers their CS phone so now I have to wait for them to call or email me back, which they saw will take TWO BUSINESS DAYS!!!

They used to provide very good service but this new system is terrible.

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User's recommendation: Demand they bring back CS PHONE SUPPORT

Anonymous
map-marker Mankato, Minnesota

Product dysfunction

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NOTHING!

My ZVOX airpods do not work. I have not been able to reach customer service to get assistance. Very disappointing!

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Anonymous
map-marker Avon Park, Florida

Information before I purchase

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I tried to contact zvox. I wanted some information before I purchased.

I started a live chat, and all they did was switch me over to answer.com which wanted a credit card to charge me for some information.

This is highly unprofessional. It's too bad there's no way to get in touch with someone from zvox for information on their product

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Vicki N Wfn

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Verified Reviewer
| map-marker Jacksonville, Florida

Advise on soundbar

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Original review Oct 27, 2023

I wanted information about two soundbars I contacted zvox in THREE DIFFERENT WAYS, I received NO REPLY from any of the website contacts

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Doug H Cyj
map-marker Swampscott, Massachusetts

Can't program

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Im not able to program the soundbar. I have tried to program it with Xfinity help already. I need to speak with an agent of your company

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Pros:
  • Good sound quality
Cons:
  • No help

Preferred solution: Technical help

User's recommendation: Need to speak to a person

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Charlotte, North Carolina

Missing some of my order

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ZVOX Audio - Missing some of my order

Im missing my grey leggings and the black ones have *** in the leg. Also it took 2 months to even get them.

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Darnelle Gfu
map-marker San Francisco, California

Can't review right now

My complaint is can not get 2 anybody, go 2 there info sight a tech pops up u explain the problem then they want 2 send u 2 another tech and charge u?? I just bought the sound bar it is under warranty why should I pay, it is there product does not make any sense???

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