ZVOX Audio
ZVOX Audio Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ZVOX Audio has 2.0 star rating based on 14 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Excellent product, Good sound quality, Somewhat good products.
Cons: Incomplete returns info for uk, Met by a sound bar that was defective and now you decline erroneously, No help.Recent recommendations regarding this business are as follows: "Enable direct contact with customers.", "If in the UK check the documentation for return instructions.", "Beware of contact for them. Email only!", "Don't waste your time trying to get any information from Zvox customer service.", "Demand they bring back CS PHONE SUPPORT".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ZVOX Audio has 2.0 star rating based on 14 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Excellent product, Good sound quality, Somewhat good products.
Cons: Incomplete returns info for uk, Met by a sound bar that was defective and now you decline erroneously, No help.Recent recommendations regarding this business are as follows: "Enable direct contact with customers.", "If in the UK check the documentation for return instructions.", "Beware of contact for them. Email only!", "Don't waste your time trying to get any information from Zvox customer service.", "Demand they bring back CS PHONE SUPPORT".
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Top ZVOX Audio Reviews
"Slow response"
No response to the email and no call-up number. Needs to be improved. Eventually, I heard back from support via email. I'm a good fitter, noted, and I'm...
"The soundbar is fine, the customer service is not"
I cannot get my Verizon FIOS remote to control the ZVOX soundbar. The directions that came with the soundbar didn't get the connection to work. So I tried to...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Slow response
No response to the email and no call-up number. Needs to be improved.
Eventually, I heard back from support via email. I'm a good fitter, noted, and I'm keeping the unit.
Preferred solution: Support
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Returns
Company fixed the issue and I have been provided with apology. Initial communications issues sorted out and excellent service thereafter.
When Zvox did eventually get in touch they handled the enquiry well and explained the return process. I will write to them and suggest that they introduce a new section which is aimed at UK purchasers.
Cannot fault the product as it is excellent but they need to recognise that there is a world outside the US.
(I am handling this matter on behalf of aged relatives of mine who purchased the product on my suggestion.
I purchased a unit last year and advised them to do the same as their hearing is not great. He loves the speaker and is lost now that it is faulty!)
- Excellent product
- Incomplete returns info for uk
Preferred solution: Replacement unit
User's recommendation: If in the UK check the documentation for return instructions.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Mounting question
I want to speak with a technical person now while attempting to mount the soundbar. If there is no response, I will return it for a Sonos!
Preferred solution: Contact by phone with technical person!
Clearwater, Florida
Need personal assistance!
Call me as requested. No human contact!
No time for 100 symbols just like you have no time to speak with me!
User's recommendation: Enable direct contact with customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Larchmont, New York
The soundbar is fine, the customer service is not
I cannot get my Verizon FIOS remote to control the ZVOX soundbar.
The directions that came with the soundbar didn't get the connection to work.
So I tried to get help from ZVOX Customer Service, without success.
ZVOX apparently has no Customer Service with real people to whom one can speak, and the written response I received did not solve the problem, a problem that others must also have had.
Minneapolis, Minnesota
Soundbar won't stay on
Not a "pissed" consumer, had my zvox for years. When I turn on the power it only stays on for 2 seconds? Tried a new power cord to no avail...HELP!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Zvox andvremye not working
They only accept emails. I sent them a receipt now they say mo date on it to review to see if under a warranty.
Delay delay delay. We aren't happy so far
Preferred solution: Replacement
User's recommendation: Beware of contact for them. Email only!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Question about different models
I can't get anyone to answer emails, online requests or phone calls. I have tried on 3 separate occasions using different approaches to reach them, and I hear nothing back (or on phone call, told to look up my answer online or email which I have done without a response.)
Preferred solution: An answer to my question. I want to buy another zbox soundbar but am not willing to do so until I find out more information about the different models since my needs are specific.
User's recommendation: Don't waste your time trying to get any information from Zvox customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Woodland Hills, California
Sound bar issues
Can't get rid of a message that is on my TV screen that says CONNECT TO SOUNDBAR.
WELL, it's already connected.
ZVOX CS no longer answers their CS phone so now I have to wait for them to call or email me back, which they saw will take TWO BUSINESS DAYS!!!
They used to provide very good service but this new system is terrible.
User's recommendation: Demand they bring back CS PHONE SUPPORT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need advice on model to purchase
I sent a message last week and it was never answered. I am buying a soundbar for my sister for Christmas.
I don't know which is the most appropriate - the AV157 or the SB380. She has a hearing aide and only wants it a soundbar to be able to increase the level of sound on some TV channels, and to better hear the dialog on PBS TV programs (usually with British accent). She won't be playing music on it. So I am thinking that the AV157 would be sufficient.
She has an HDMI (DVI) , HDMI (arc), HDMI (STB), IR out and audio out on her TV.
Could you please let me know which would be sufficient and work with her TV so I could order it for her? An easy set-up would also be helpful.
Thanks
Preferred solution: Helpful information.
Mankato, Minnesota
Product dysfunction
NOTHING!
My ZVOX airpods do not work. I have not been able to reach customer service to get assistance. Very disappointing!
Avon Park, Florida
Information before I purchase
I tried to contact zvox. I wanted some information before I purchased.
I started a live chat, and all they did was switch me over to answer.com which wanted a credit card to charge me for some information.
This is highly unprofessional. It's too bad there's no way to get in touch with someone from zvox for information on their product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
Advise on soundbar
I wanted information about two soundbars I contacted zvox in THREE DIFFERENT WAYS, I received NO REPLY from any of the website contacts
Swampscott, Massachusetts
Can't program
Im not able to program the soundbar. I have tried to program it with Xfinity help already. I need to speak with an agent of your company
- Good sound quality
- No help
Preferred solution: Technical help
User's recommendation: Need to speak to a person
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Charlotte, North Carolina
Missing some of my order
Im missing my grey leggings and the black ones have *** in the leg. Also it took 2 months to even get them.
San Francisco, California
Can't review right now
My complaint is can not get 2 anybody, go 2 there info sight a tech pops up u explain the problem then they want 2 send u 2 another tech and charge u?? I just bought the sound bar it is under warranty why should I pay, it is there product does not make any sense???
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